Returns are processed within 2-3 business days after the package is received. We’ll email you a confirmation once processed. After that, it may take your bank additional time to post the credit.

Any Bean Bucks used will be returned to your Bean Bucks balance, usually as soon as the return is processed.

Gift recipients are mailed a Return Gift Card the next day via USPS, which should arrive within 4-6 business days.

We recommend initiating your return online for the best service—it’s easy to track your return and we’ll email you when your package arrives.

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:

• Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)

• Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn

• Products lost or damaged due to fire, flood, or natural disaster

• Products with a missing label or label that has been defaced

• Products returned for personal reasons unrelated to product performance or satisfaction

• Products that have been soiled or contaminated, until they have been properly cleaned

• Returns on ammunition, either in our stores or through the mail

• On rare occasions, past habitual abuse of our Return Policy

• Products purchased from third party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies)

• Return policy may vary at L.L.Bean Clearance Centers – please see details in store.